SHIPPING & RETURNS

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please email us at customerservice@rounyc.com or click here

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@rounyc.com

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, send us an email at customerservice@rounyc.com and send your item to the shipping address below:

ROU NYC
14001-C Saint Germain Drive
P.O.Box 264
Centreville, VA 20121 USA

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

**ROU does not offer exchanges

International Shipping & Customs

IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the shipment reaches its destination country. These charges must be paid by the recipient of the shipment. This applies only to International and Canadian orders.